Customer Service Officer (Motor Underwriting Dept.) – Al Nahiya Group – Dubai Jobs

Role purpose:
Handling customer request, respond to customer calls – walk in customer (cash) inquiries relating to Individual Motor products. Issuing individual quotations, for new/renewal business. Issue individual policy documents / endorsements; assist in issuing fleet insurance certificate for vehicle registration purpose

Key accountabilities:
Policies, Processes & Procedures:
 Applying Policy process and procedure within authority level.
Day-to-day work:
 Complete daily transactions from the clients.
 Estimate car value through the system for Comprehensive cover or obtain invoice , survey the vehicle if used, attach the picture and the survey report to the policy document verify documentation with the premium.
Customer Focus:
 Fast track quotation for direct clients
 Deliver policy documents along with any other materials in a proper way.
Continuous Improvement:
 Support the Supervisor and the Assistant Manager in the revision of the Customer Services functions policies and procedures once required.
Customer Focus:
 Deliver policy documents along with any other materials in a proper way and time.
Reports :
 Provide Management with appropriate reports regarding Customer service and compliance with operational policy and procedures.

Job Details

Posted Date:2019-06-13
Job Location:Abu Dhabi, United Arab Emirates
Job Role:Customer Service and Call Center
Company Industry:Insurance
Monthly Salary:US $2,000

Preferred Candidate

Career Level:Entry Level
Nationality:United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree:Bachelor’s degree
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