Application Support Analyst – Michael Page International (UAE) Limited – Dubai Jobs
As an Application Support Analyst, you will be responsible to provide level 2 application support for our client’s applications and software.
A well-established multinational organisation with over 10,000+ employees globally. This organisation is an industry leader and constantly strives to set industry standards.
DescriptionLevel 2 technical support for enterprise applications for Marketing and SalesManagement and resolution of Incidents and Service Requests within agreed Service LevelsCo-ordination of multiple internal and external teams in a “service integrator” capacityLogging and management of Change RequestsMajor Incident Management including customer communicationFormal and informal meetings with business stakeholders at all levelsRegular and ad-hoc operational meetings with vendors and level 3 support teams
ProfileDemonstrable experience of providing level 2 technical support for marketing automation, digital campaign management and analytics, data management, and Salesforce applicationsGood working knowledge of Incident Management, Request Fulfilment and Change Management processesAbility to manage and co-ordinate diverse groups to deliver common goals and targetsApplying a logical approach to investigating and resolving complex problemsAble to prioritize and manage a diverse and demanding workloadExcellent communication and interpersonal skillsUsing an enterprise level IT Service Management toolset to manage Incidents and Service Requests
Desirable SkillsExperience providing level 2 technical support for the following applications:
[ Oracle Eloqua
[ Adobe Analytics
[ Adobe Target
[ Adobe Dynamic Tag Manager
[ Talend MDM
[ Amazon Redshift
[ Adobe Experience Manager
[ Mulesoft Anypoint Platform
[ Freeman Passport
[ DocusignUsing ServiceNow to manage Incidents, Requests and Changes, and to run reportsITIL v3 Foundation and/or experience of working in an ITIL environment
Job OfferCompetitive salaryExciting roleInternational environment
|Job Location:||Dubai, United Arab Emirates|
|Job Role:||Information Technology|
|Company Industry:||Arts/Entertainment/and Media|
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