Application Support Analyst – Michael Page International (UAE) Limited – Dubai Jobs


As an Application Support Analyst, you will be responsible to provide level 2 application support for our client’s applications and software.

Client Details

A well-established multinational organisation with over 10,000+ employees globally. This organisation is an industry leader and constantly strives to set industry standards.

Description

  • Level 2 technical support for enterprise applications for Marketing and Sales
  • Management and resolution of Incidents and Service Requests within agreed Service Levels
  • Co-ordination of multiple internal and external teams in a “service integrator” capacity
  • Logging and management of Change Requests
  • Major Incident Management including customer communication
  • Formal and informal meetings with business stakeholders at all levels
  • Regular and ad-hoc operational meetings with vendors and level 3 support teams
  • Profile

  • Demonstrable experience of providing level 2 technical support for marketing automation, digital campaign management and analytics, data management, and Salesforce applications
  • Good working knowledge of Incident Management, Request Fulfilment and Change Management processes
  • Ability to manage and co-ordinate diverse groups to deliver common goals and targets
  • Applying a logical approach to investigating and resolving complex problems
  • Able to prioritize and manage a diverse and demanding workload
  • Excellent communication and interpersonal skills
  • Using an enterprise level IT Service Management toolset to manage Incidents and Service Requests
  • Desirable Skills

  • Experience providing level 2 technical support for the following applications:
  • [ Oracle Eloqua

    [ Adobe Analytics

    [ Adobe Target

    [ Adobe Dynamic Tag Manager

    [ Talend MDM

    [ Amazon Redshift

    [ Adobe Experience Manager

    [ Mulesoft Anypoint Platform

    [ Salesforce

    [ Steelbrick

    [ Expocad

    [ Freeman Passport

    [ Conga

    [ Skuid

    [ WalkMe

    [ Docusign

  • Using ServiceNow to manage Incidents, Requests and Changes, and to run reports
  • ITIL v3 Foundation and/or experience of working in an ITIL environment
  • Job Offer

  • Competitive salary
  • Exciting role
  • International environment
  • Job Details

    Posted Date:2019-04-17
    Job Location:Dubai, United Arab Emirates
    Job Role:Information Technology
    Company Industry:Arts/Entertainment/and Media

    Preferred Candidate

    Career Level:Mid Career

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