Business Development Manager – Catering Division – Bateel International – Dubai Jobs

Job Purpose:

The Business Development Manager is mainly responsible for the sales phase between Tentative / Definite booking and the execution of the event. He / She assures the communication link between sales and operations prior to the event and post event follow-up with the client. (Including billing and guest experience questionnaire).
The Catering Sales Manager must plan, qualify and negotiate all catering services, using the agreed upon sales strategy set by the Business Development Manager. When all other work is completed, the Catering Sales Manager will call Key, Prospect and Dormant accounts to bring in sales for all catering services. All work is carried out in line with departmental guidelines, corporate guidelines and service standards.

Key Accountabilities:

• Meeting walk-in customers and promoting/selling catering services facilities.
• Getting details of function, purpose, & mix of customers, for proper quoting & planning. To assure operational capability of execution & space availability.
• Responding to all direct inquiries within 24 hours, and preferably on the same day. Follow up on offers sent.
• Answering/placing of phone calls & arranging of appointments for the sales team.
• Maintain up-to-date knowledge about catering operational capability and suggest new sales strategies, rates, services, menus, & packages.
• Selling & Up-selling catering menus and services. Ensuring smooth follow-up with all clients and ensuring that customers requirements are met timely.
• Assuring that all menus are up to date, Arabic translation is correct and presented as per brand standards.
• Apply for mall access passes & licenses when required.
• Daily follow up with sales team to assure that cut off dates, deposits, contracts etc. are all executed in a timely manner.
• Through daily follow up with the sales team, issue correct and updated Daily Events Program to relevant departments (mainly culinary, service, stewarding, finance & sales).
• To liaise with all relevant departments and ensure that cooperation is maximized in the post-sale / pre-event phase. Keeps effective internal communications to ensure optimum team work and productivity.
• Fosters and develops effective employee relations between culinary team, service, stewarding, sales, logistics, procurement & finance.
• Preparing banquet event order sheets (BEO) and ensuring smooth communication & coordination with the Operations Team (culinary, service & stewarding).
• Chairing weekly & daily briefings on upcoming events and BEO
• Ensuring that the necessary buffet menu tags & signs are prepared in time for each function and that these are on brand.
• Ensuring proper billing / invoicing for all events.
• Sending a “thank you” note and comment card to the guest after the event.
• Maintaining accurate customer records and proper filling system.
• Preparing reports as per management requirements.
• Collect daily information from Sales Managers and BDM on trends in the market / competition. (To be used during the monthly sales meetings).
• As a Fidelio super user ensure system is updated and ensure proper use.
• Maintaining adequate stock of necessary office supplies.
• Maintenance of a guest database in Fidelio for CRM activities.

Lives and Advocates the Bateel Values:

• Quality
• Innovation
• Authenticity
• Integrity

People Excellence (internal/external customer engagement and relationship management):

• Communicates effectively with customers, colleagues, and supervisors.
• Interested in Sales. Natural attitude to providing excellent service quality
• Plans, organizes and uses a systematic approach to get things done.
• Composes well under pressure
• Manages time and resources effectively.
• Continuously seeks to endeavour professionalism in own job function. Actively seeks opportunities to develop and learn from experience.

Brand Ambassador
• Acts always, as a Brand Ambassador according to key brand pillars

Leadership Skills
• Communicates openly and clearly both verbally and in writing.
• Develops positive working relationships.
• Listens to the needs of others before contributing.
• Manages conflict effectively.

Drive for results
• Achieves objectives and goals set by the Management for Catering Sales & Operations, by having solid knowledge of foodservice, Banquet & Outside Catering Operations
• Competes against a standard of excellence by setting high performance standards and pursuing aggressive goals
• Assertive, co-operative, and a builder of alliances
• Thinks ahead, developing contingency plans where necessary.
• Strives for constant improvements and takes responsibility for achieving business results and persevere despite obstacles

Influencing Skill
• Expresses confidence in own ideas and networks with others.
• Gains commitment to action from a range of people.
• Excellent communication skills, both verbal and written.
• Communicates openly and clearly both verbally and in writing.
• Negotiations-, organization-, and conflicts resolution skills
• Excellent interpersonal skills with ability to take and give direction & work with others.
• Motivates and inspires others to perform.

Problem Solving and Decision Making
• Handles difficult situations effectively, and as per brand standards.
• Pro-actively engages with all stakeholders to collects and analyses relevant information about a problem.
• Seeks innovative solutions.
• Makes conscious decision to go for action.
• Accepts personal responsibility to make things happen.

• Generates new ideas and encourages creativity from staff
• Recognizes the need for new and modified approaches
• Keeps a close eye on market trends and developments

Brand Ambassador
• Acts always, as a Brand Ambassador according to key brand pillars.

Technical Skills
• Computer literacy with considerable knowledge of complex mathematical calculations
• Good knowledge of sanitation standards and applicable health codes.
• Good knowledge of Fidelio or Opera Sales & Catering
• Good general Food & Beverage service/culinary knowledge.
• Possesses the following knowledge, skills and abilities to be able to explain and demonstrate that he can perform the essential functions of the job:
Speaks, reads, writes and understands the primary language(s) used in the workplace and to facilitate communication process.

Job Details

Posted Date:2019-04-08
Job Location:Dubai, United Arab Emirates
Job Role:Sales
Company Industry:Manufacturing and Production

Preferred Candidate

Career Level:Management
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