-Fielding queries regarding payments from the business, vendors and counterparts in Procurement, Treasury etc.
-Receive and attend calls, emails and log queries and update query management system.
-Monitor queries to ensure they are assigned appropriately and track to ensure resolution is within SLA timelines.
-Work with team lead to ensure that SLA’s are met.
-Be able to provide request for digital copies of documents.
-To ensure any changes to relevant SOPs are discussed with their line manager and such changes, if not incorporated are notified from next month to the Reporting and Dashboard analyst.
-Ensure that any changes to MLC on account of change in roles and responsibilities for the current role is notified to the Team Lead in a timely manner
|Job Location:||Dubai, United Arab Emirates|
|Company Industry:||Employment Placement Agencies/Recruiting|
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