Query Management Analyst – TASC Outsourcing – Dubai Jobs

-Fielding queries regarding payments from the business, vendors and counterparts in Procurement, Treasury etc.

-Receive and attend calls, emails and log queries and update query management system.

-Monitor queries to ensure they are assigned appropriately and track to ensure resolution is within SLA timelines.

-Work with team lead to ensure that SLA’s are met.

-Be able to provide request for digital copies of documents.

-To ensure any changes to relevant SOPs are discussed with their line manager and such changes, if not incorporated are notified from next month to the Reporting and Dashboard analyst.

-Ensure that any changes to MLC on account of change in roles and responsibilities for the current role is notified to the Team Lead in a timely manner

Job Details

Posted Date:2019-01-20
Job Location:Dubai, United Arab Emirates
Job Role:Management
Company Industry:Employment Placement Agencies/Recruiting

Preferred Candidate

Career Level:Management

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