We are looking for candidates who have previous experience in Call Center and will not be considered if you do not have the relevant experience.

Responsibilities

The responsibilities of the Call Center Supervisor are to ensure that call center agents are managing the process of effectively converting inquiries into confirmed reservations.

The role is responsible for managing inbound and outbound sales calls.

This will include responding to inquiries via telephone, facsimile, email and other direct links from customers wishing to gain quotations and/or make reservations.

To ensure that customers receive a timely accurate response to their inquiry within agreed time frames.

Sales

To promote and sell the companies travel-related products and services, achieving and exceeding personal and team targets.

Monitor and develop staff sales performance to achieve and exceed sales targets.

Monitor and develop staff performance to deliver the highest standards of customer service.

Reporting

To provide daily, weekly and monthly reports to management as required using Microsoft Office software and also utilising the reporting functions of the reservation systems.

Staff Development

Develop and empower staff to gain increased levels of responsibility.

To ensure staff are fully trained and understand and adhere to the company operating procedures.

Organize and co-ordinate staff to minimize costs and maximize efficiency.

Job Details

Preferred Candidate

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