Posted on 19 September 2012.
By Staff www.gulftoday.ae
DUBAI: Mattar Al Tayer, Chairman of the Board and Executive Director of the Roads & Transport Authority (RTA), renewed RTA’s commitment to deliver high quality and speedy services to customers.
Al Tayer made this statement during a tour he made recently of RTA Customer Service Centres at Umm Al Ramool, Al Tawar and Deira during which he was accompanied by the CEO of Corporate Administrative Support Services Sector Yousef Al Rida, and a group of RTA directors.
Al Tayer kicked off his tour by inspecting the Main Customer Service Centre at Umm Al Ramool, which delivers 100 services to customers via 26 counters, and is manned by 27 employees including 4 supervisors.
Al Tayer was briefed by the Director of Customers Service, Ahmed Hassan Mahboob, about the services delivered by the Centre, who said, “During the first half of this year, the centre processed 91,651 transactions comprising 28,027 traffic transactions, 23,412 commercial ads transactions, 5,787 vehicles licensing transactions, 3,133 drivers licensing transactions, 2,560 offence-related transactions and the remaining transactions spanned various RTA services.
“The number of clients who visited Umm Al Ramool Centre during the first half of this year totalled 56,247 clients and traffic transactions accounted for 21 per cent of services requested i.e. around 11,798 clients. Next come drivers and vehicles licensing services that made 18 per cent of the total number of services where 10,367 clients were served, followed by commercial ads services (13 per cent), and Salik services (10 per cent). The average service delivery time in the Centre is 5 minutes whereas the average waiting time for the service is about 9 minutes,” elaborated Mahboob. More info
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